Common Mistakes and Problems in CRM Implementation – and How to Avoid Them – part 2/2
When implementing a CRM system, the software itself is only part of the equation. What often determines success or failure lies elsewhere — in the quality of the data you feed the system, and the people who use it every day. Table of Contents: Key Operational...
Common Mistakes and Problems in CRM Implementation – and How to Avoid Them – part 1/2
For many companies, implementing a CRM system feels like an exciting leap toward better sales performance, smarter automation, and seamless customer management. Yet, a surprising number of projects don’t live up to expectations. Teams lose motivation, systems go...
Beyond Chatbots: How AI Voice Agents Are Transforming Customer Conversations
In the world of customer communication, voice still wins. While websites and apps handle much of the modern buying journey, when customers truly need help, they reach for the phone. But what happens when every line is busy, support agents are stretched thin, and...
